Transactional email
Password resets and receipts, delivered properly and logged where you can see them.
Transactional email is one-to-one mail triggered by something a person did — a password reset, an order confirmation, a shipping notice. Routing it through Nectazo means it is delivered by proper email infrastructure and logged where you can see it.
Why bother
- WordPress's built-in mail is notoriously unreliable — it sends from your web host, which mailbox providers often distrust, and failures are silent.
- Every message is logged with delivery, open and click status, so "they say they never got the reset email" becomes a question you can answer.
- Transactional messages appear on the contact's timeline alongside your marketing, giving one complete history per person.
Setting it up on WordPress
- 1Install the Nectazo Connect plugin and enter your brand's API key.
- 2Enable transactional email in the plugin settings.
- 3That is it. The plugin intercepts WordPress mail and sends it through Nectazo instead.
If Nectazo cannot be reached, the plugin falls back to WordPress's own delivery rather than dropping the message. You should still not rely on any single provider for critical mail.
Sending it yourself
From any system, POST to the transactional endpoint. See the API reference.
Links are never rewritten
Marketing email routes its links through Nectazo so clicks can be counted. Transactional email does not: the links your site wrote are the links that go out.
A password reset key can only be used once. Put a redirect in front of it and every machine that inspects links on the way — corporate mail security, an antivirus proxy, a webmail prefetcher — spends the key before your customer touches it. They then see “invalid key” having done nothing wrong, and from your side it looks like they clicked. The same goes for invoices, order links and anything else that only works once.
Opens are still recorded, since a tracking pixel is loaded rather than consumed, and every send is still logged and previewable in full.
The Transactional page
Transactional in the sidebar lists every message sent, with its type, recipient, status and timestamps. Open any one for tabs showing a rendered preview, the raw HTML and the message headers.
Consent and limits
- Transactional mail is delivered regardless of marketing consent — suppressing a password reset would lock people out of their accounts.
- It counts toward your monthly message allowance but is never blocked by a plan limit.
- A recipient with no existing contact record gets one created with the status "no consent", purely so the message is logged. They are never included in campaigns.
Marketing dressed as a receipt is illegal in most jurisdictions and is grounds for suspension. If it promotes something, it is a campaign and needs consent.
Something unclear or wrong? Tell us and we'll fix it.